FAQs

We use reliable shipping carriers to deliver your orders safely and efficiently. You will receive a tracking number via email once your package is dispatched, allowing you to monitor its journey to your doorstep.

Delivery times may vary depending on your location and the shipping method chosen during checkout. Generally, you can expect your order to arrive within 3 to 5 business days. For more precise delivery estimates, please refer to our Shipping Policy.

We want you to be completely satisfied with your purchase. If you’re not, please refer to our Return and Refund Policy for detailed information on initiating returns, exchanges, and addressing any concerns or complaints.

A digital invoice will be included with your order confirmation email. You can also access and download your invoice from your account dashboard after logging in.

The delivery time depends on several factors, including the shipping method, your location, and product availability. Please check the estimated delivery time provided during the checkout process for specific details.

Yes, you can! We have a hassle-free return process. If you’re not completely satisfied with your purchase, please refer to our Return and Refund Policy for step-by-step instructions on how to initiate a return.

Please note that while we accept returns for most items, there are exceptions for certain products. Books and question paper books, especially those related to exams or preparation, cannot be returned once purchased. This is to prevent the potential copying and return of these materials. Thank you for your understanding.

We source our books and stationery items from reputable publishers and suppliers known for their high-quality products. We conduct thorough quality checks to ensure that the items meet our standards before they are shipped to you.

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return and Refund Policy. Your satisfaction is our top priority.

We strive to provide accurate product images and descriptions on our website. However, please note that variations in color and appearance may occur due to factors such as screen settings and lighting conditions. Rest assured, the quality of the actual product will meet our high standards.

• No, we only sell new, unused books and stationery items. You can shop with confidence knowing that the products you receive are brand new and of the highest quality.

At ACIS Bookstore, we are committed to delivering top-notch products to our valued customers. If you have any specific questions about the quality or condition of our products, please don’t hesitate to reach out to our customer support team for assistance. Your satisfaction is important to us.